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Terms And Conditions

Here is the Terms and Conditions document for Urban Goodz Delivery with the specified contact details:

Urban Goodz Delivery App Terms and Conditions

Effective Date: June 12, 2024
Last Updated: June 12, 2024

Welcome to Urban Goodz Delivery! These Terms and Conditions ("Terms") govern your access to and use of the Urban Goodz Delivery mobile application and website (collectively, the "Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using the Service.

1. Definitions

  • "Urban Goodz," "we," "us," or "our" refers to the operator of the Service.
  • "User," "you," or "your" refers to any individual or entity accessing or using the Service.
  • "Merchant" refers to businesses or individuals offering products or services through the Service.
  • "Driver" refers to individuals who deliver products to Users.
  • "Products" refers to goods, food, or services offered for sale or delivery.

2. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any additional policies or guidelines we may provide. If you do not agree with these Terms, please do not use the Service.

3. Registration and Account Responsibilities

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update your information to keep it accurate and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3.3 Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

4. Marketplace Services

Urban Goodz provides a platform for:

  1. Users to purchase products and services.
  2. Merchants to list and sell products.
  3. Drivers to deliver orders to Users.

Urban Goodz is not the seller or manufacturer of any goods but facilitates transactions between Users, Merchants, and Drivers.

5. Orders and Delivery

5.1 Placing Orders

When you place an order, you agree to pay all charges associated with it. Orders are subject to availability and confirmation by the Merchant.

5.2 Delivery Times

Delivery times provided are estimates and may vary due to external factors. Urban Goodz is not liable for delays caused by unforeseen circumstances.

5.3 Order Cancellation

Users may cancel orders within the time window specified in the Service. Merchants and Drivers may also cancel orders due to unforeseen circumstances.

5.4 Refunds and Returns

Refunds and return policies depend on the Merchant's specific policies. Urban Goodz facilitates communication but is not responsible for refunds or product quality unless explicitly stated.

6. Fees and Payment

6.1 Pricing

Prices for products and delivery fees are displayed in the Service. Prices are subject to change without notice.

6.2 Payment Methods

We accept various payment methods, including credit cards and digital wallets. By providing payment information, you authorize Urban Goodz to charge the applicable amount.

6.3 Service Fees

Urban Goodz may charge service fees for facilitating orders and deliveries. These fees will be displayed before order confirmation.

7. Merchant and Driver Terms

7.1 Merchant Responsibilities

Merchants agree to:

  • Accurately represent products and services.
  • Fulfill orders in a timely manner.
  • Comply with all applicable laws and regulations.

7.2 Driver Responsibilities

Drivers agree to:

  • Deliver orders safely and on time.
  • Maintain proper licensing and insurance.
  • Comply with all applicable traffic and delivery regulations.

8. Prohibited Conduct

You agree not to:

  • Violate any laws or regulations.
  • Use the Service for fraudulent purposes.
  • Abuse or harass other Users, Merchants, or Drivers.
  • Interfere with the proper functioning of the Service.

9. Intellectual Property

Urban Goodz owns all rights to the Service, including trademarks, logos, and software. You may not use, copy, or modify any part of the Service without prior written permission.

10. User-Generated Content

You may submit reviews, comments, or other content. You grant Urban Goodz a non-exclusive, royalty-free, and worldwide license to use, reproduce, and display this content. We reserve the right to remove content that violates these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Urban Goodz is not liable for:

  • Any indirect, incidental, or consequential damages.
  • Any issues arising from products, deliveries, or services provided by Merchants or Drivers.

12. Dispute Resolution

12.1 Arbitration

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with [applicable arbitration rules].

12.2 Governing Law

These Terms are governed by the laws of Texas, without regard to conflicts of law principles.

13. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion for violations of these Terms.

14. Changes to These Terms

Urban Goodz may update these Terms from time to time. We will notify you of changes by posting the updated Terms in the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms, please contact us at:

Urban Goodz Delivery
9801 Westheimer Rd, Houston, TX 77042
Phone: (713) 459-6000
Email: [support@urbangoodz.com]

By using the Urban Goodz Delivery App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.