Effective Date: 14/01/2026
Platform Name: UrbanGoodz Delivery
UrbanGoodz Delivery (“we”, “our”, or “us”) is a multi-vendor online delivery platform that allows users to order food, groceries, and daily essentials from local stores and restaurants. We respect your privacy and are committed to protecting your personal information.
When you register or use UrbanGoodz Delivery, we may collect:
Name
Email address
Phone number
Delivery address
Order details and order history
Payment status and transaction records
Delivery instructions and order notes
🚫 We do NOT store credit/debit card or bank details on our servers.
Payments are processed securely by third-party payment gateways.
Used to identify nearby stores, restaurants, and delivery partners
Used for accurate order delivery
Location access is optional and can be disabled in device settings
Device type, operating system, and app version
App usage data and crash reports (for performance improvement)
We use collected information to:
Create and manage user accounts
Process and deliver orders
Connect users with vendors and delivery partners
Provide order tracking and real-time updates
Improve platform performance and features
Send notifications related to orders and offers
Provide customer support
UrbanGoodz Delivery does not sell or rent personal data.
Information may be shared only with:
Vendors and restaurants (to fulfill orders)
Delivery partners (for order delivery)
Payment gateway providers
Notification services (SMS, email, push notifications)
Legal authorities if required by law
All third parties are required to follow applicable privacy and security standards.
UrbanGoodz Delivery may display promotional content or offers.
If third-party advertising services are enabled in the future, data will be handled according to the respective advertising partner’s privacy policies.
We use reasonable technical and organizational measures to protect user data.
Passwords are encrypted and sensitive information is handled securely.
UrbanGoodz Delivery is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Users may:
Update or correct personal information
Request account deletion
Manage location and notification permissions
Contact support for data-related requests
We may update this Privacy Policy from time to time.
Any changes will be posted on our website or within the app.
If you have any questions about this Privacy Policy or your data, please contact us:
📧 eaturban2020@gmail.com
🌐 https://urbangoodzdelivery.com
