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Refund Policy

Urban Goodz Delivery Refund Policy

Effective Date: June 12, 2024
Last Updated: June 12, 2024

At Urban Goodz Delivery, we pride ourselves on providing reliable delivery services for your purchases. Our role is to facilitate the delivery of products ordered through our platform, and our refund policy reflects that responsibility. Please review our refund guidelines carefully.

1. Eligibility for Refunds

Urban Goodz Delivery will issue refunds only for delivery failures. A refund may be granted if one or more of the following occurs:

  • Non-Delivery: If your order is not delivered due to a failure on our part or the delivery driver’s part.
  • Damaged During Delivery: If your order is significantly damaged during the delivery process.

2. Exclusions from Refunds

We are not responsible for issues related to the products themselves. Refunds will not be provided for:

  • Product quality, defects, or inaccuracies (e.g., wrong item sent by the merchant).
  • Orders canceled by the merchant.
  • Delays due to factors outside our control (e.g., weather conditions, traffic, or recipient unavailability).
  • Minor damages caused by packaging issues (the responsibility of the merchant).

For product-related concerns, please contact the merchant directly. Merchants set their own policies regarding returns and refunds for product issues.

3. Requesting a Refund

To request a refund for a delivery issue:

  1. Contact Support: Email us at support@urbangoodzdelivery.com or call us at (713) 459-6000.
  2. Provide Details: Include your order number, a description of the issue, and any supporting evidence (photos, receipts, etc.).
  3. Timeframe: Refund requests must be submitted within 48 hours of the delivery attempt or delivery failure.

4. Refund Processing

  • Review Period: We will review your request and notify you of the outcome within 3-5 business days.
  • Approved Refunds: Refunds will be processed to your original payment method within 5-10 business days after approval.
  • Denied Refunds: If your refund request is denied, we will provide a clear explanation.

5. Contact Information

For any questions or concerns about this policy, please contact us:

Urban Goodz Delivery
9801 Westheimer Rd, Houston, TX 77042
Phone: (713) 459-6000
Email: support@urbangoodzdelivery.com

By using Urban Goodz Delivery, you acknowledge that you have read and understood this Refund Policy and agree to its terms.